Returns & Exchanges

Because Kim + Grace products are made to order, we do not accept returns or exchanges for incorrect size, color, or change of mind.

Please review the Size Guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at hello@kimandgrace.com within 15 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and the issue

If approved, we will work with our fulfillment partner to arrange a replacement or refund.

Lost Packages

If your package does not arrive, please contact us within 15 days of the estimated delivery date so we can investigate the issue.

Order Changes or Cancellations

Because our products are made to order, orders may enter production quickly. Please contact us as soon as possible if you need to make a change or request a cancellation. Once an order has entered production or shipped, changes or cancellations may not be possible.

Sale Items

Unless otherwise stated, the same return policy applies to sale items.